Frequently Asked Questions

After selecting your style options, you will be prompted to pick a booking time. Simply select the date and time that works for you. Then proceed to the cart and checkout to secure your spot! We will send a confirmation of your purchase and of the details of your install. Although you will book a 1-hour block, we will likely be out of your hair much sooner. Installs take as little as 15 minutes and rarely exceed 30.

Pollock bedframes are 12 in high metal frames with a main piece and 8 legs. As part of our free install, we disassemble the frame, placing the main piece directly on top of our loft, and giving you the bolts and legs to keep in a safe spot until reassembly at the end of the year. This aligns with Pollock Housing’s rule that furniture must not leave the room.

Yes, our Lofted bed frames are among the few housing-approved dorm furniture add-ons.

The Lofts fit into every hall at pollock, engineered to the perfect height to maintain good balance between organizational space and proximity to the ceiling

No! Just like we install for free, we also have an option for those who want a free uninstall of the loft and/or reassembly of the pollock bed frame. This is offered as a perk of our Ambassador Program (More info on Ambassadors in FAQ). Aside from the free uninstall perk, we offer a paid uninstall window with limited availability due to occurring during finals week. If neither option is arranged ahead of time, but you are in a pickle, just reach out to us we are here to help!

If you love our lofts, then this is just the thing for you! This program unlocks a free uninstall! The program can be introduced in detail to you at the conclusion of your install, and as the name suggests it entails the loft owner being a student advocate of Lofty Furnishing. We love helping PSU students, and you can make an impact too! For information on the program, please contact loftyfurnishinghelp@gmail.com

Please note that our cancellation, rescheduling, and refund policies each follow different timelines—so be sure to review the full Terms & Conditions in its sub-header under info in the top menu for complete details. In general, refunds can be issued per policy, and all approved returns include a free uninstall and pickup within 7 days. If you have any questions, just drop us a line at loftyfurnishinghelp@gmail.com .